Refund policy
At VIKRN, your satisfaction is our priority. All our products are quality-checked before shipment. If you encounter any issues with your order, please refer to the details below.
Please Read Our Return & Refund Policy Carefully:
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@vikrn.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@vikrn.com.
What's Covered
- Manufacturing defects or quality issues
- Items damaged during delivery
- Wrong item received
- Change of mind (within 30 days)
- Products that don't match the description
Item Condition
We accept returns of items that are new or only slightly used, provided they're returned within the 30-day window with all original parts. Items should be sent back in a way that keeps them protected in transit.
How to Start a Return
Email us at support@vikrn.com with your order number and reason for return. Our support team will respond within 1 business day with the return address and simple instructions. All returns are handled by mail.
Do not ship items back without first contacting us — unrequested returns may not be processed.
Return Shipping & Fees
For change-of-mind returns, return shipping is the customer's responsibility — we recommend a tracked service so your parcel can be traced. If your item is faulty, damaged in transit, or the wrong product, contact us and we'll cover the return shipping. Either way, we never charge a restocking fee.
Refund Timeline
Once your return is received and inspected, we'll process your refund within 14 days. Refunds are issued to the original payment method.
Exchanges
If you received a defective or incorrect item and would prefer an exchange over a refund, we're happy to arrange that. Just let us know when you contact us.
Non-Returnable Items
- Items returned after the 30-day window without prior approval
- Items damaged due to misuse, accidents, or unauthorized modifications
- Gift cards
Contact Us
Questions? Reach our support team at support@vikrn.com or call +1 551-550-0264. We're available Monday–Friday, 9:00am–5:00pm EST.