Refund Policy

30-Day Money-Back Guarantee

VIKRN offers a full 30-day money-back guarantee on all products from the date of delivery. If you're not satisfied for any reason — including change of mind — contact us within 30 days and we'll arrange a full refund.

What's Covered

• Manufacturing defects or quality issues
• Items damaged during delivery
• Wrong item received
• Change of mind (within 30 days)
• Products that don't match the description

How to Start a Return

Email us at support@vikrn.com with your order number and reason for return. Our support team will respond within 1 business day with a prepaid return label and instructions.

Do not ship items back without first contacting us — unrequested returns may not be processed.

Return Shipping

For defective products, wrong items, or delivery damage — VIKRN covers all return shipping costs. For change-of-mind returns, the customer is responsible for return shipping. We recommend using a tracked shipping service.

Refund Timeline

Once your return is received and inspected, we'll process your refund within 3–5 business days. Refunds are issued to the original payment method. Depending on your bank or card provider, the funds may take an additional 3–7 business days to appear in your account.

Exchanges

If you received a defective or incorrect item and would prefer an exchange over a refund, we're happy to arrange that. Just let us know when you contact us.

Non-Returnable Items

• Items returned after the 30-day window without prior approval
• Items damaged due to misuse, accidents, or unauthorized modifications
• Gift cards

Contact Us

Questions? Reach our support team at support@vikrn.com or call +1 251-315-5325. We're available Monday–Friday, 9:00am–5:00pm EST.